Return Policy

We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.

If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.

Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify product expert of the problem within 48 hours of receiving goods. If you notice the defect after 48 hours of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.

Damaged Products: All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our Contact Us page.

Mattress Comfort Guarantee: We are pleased to offer a 120-night comfort guarantee so you can rest assured. Please sleep in your new bed for 30 nights. If you still do not love your mattress, please Contact Us at Sherri's Mattresses. This is a one-time exchange; any exchange deliveries are $149.99.

Closeouts: Any floor models or scratch and dent items are sold as-is with no returns or exchanges.

Lowest Price Guarantee

Not just a low-price guarantee, but we guarantee the lowest price. If you find the same or comparable sleep set for less than our displayed or advertised price, simply bring in the advertisement (from a certified dealer) or invoice and we will beat the price by 10% or it's free; even for up to 100 days after your purchase. It does not apply to discontinued merchandise.

Merchandise offered for sale on auction sites (i.e. eBay, Craigslist, etc.) are excluded.

Participation may vary. See store for details.

Shipping Policy / Delivery Policy

Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.

Preparing Your Home for the Delivery: To make sure all deliveries are timely and your delivery goes as fast and smoothly as possible please do just a few minor preparations, your home will be ready for the delivery of your new mattress set:

• Clear a delivery path from your front door to your bedroom — removing obstructions such as furniture, breakables, and valuables.
• If the delivery path includes narrow hallways or stairs that may introduce the potential for damage to your home or new mattress, the delivery team may ask you to sign a damage waiver in order to proceed with delivery.
• Contain any house pets in a safe place during the delivery and set up of your new mattress set.
• We require that the person receiving and signing the delivery acknowledgment must be at least 18 years of age.
• Sherri's Mattresses must verify the identity of all C.O.D. customers. We require that all C.O.D. customers be present, with valid I.D. at the time of delivery. Local delivery areas only.
• Due to the limited allocation of space on our delivery trucks, we are unable to remove more items than are delivered.

Sherri's Mattresses want you to love your purchase so please let us know if there are any concerns or questions. Our drivers are very educated in the mattress and warranty part of the mattress industry and are very qualified to answer your questions. Drivers cannot move or take away waterbeds, futons, headboards/footboards, frames, couches, sleep sofas, or any other furniture or appliances.

Shipping & Handling Costs

Costs for these services will be determined at the time of purchase or shipment.

Sales Tax: In-state orders will not be charged sales tax.